Warranty & Service
5-year warranty on parts and labor. Support that outlasts it.
We don't pass service off to anyone else. Every warranty claim, tune-up, and service call is handled by Shade Co USA directly — and that doesn't stop when the warranty period ends.
Parts & Labor
5-year warranty on parts and labor for every Shade Co screen we install.
After the 5 years
Service and support still comes from us. We're the same company that built and installed it, so we don't disappear when the warranty period ends.
No third-party runaround
Because we manufacture and install every shade, there's no dealer or manufacturer pointing fingers when you need help.
Why our warranty is different
Every other company can walk away. We can't — and we don't want to.
When a manufacturer sells through a dealer network, warranties get muddy fast. The moment a third-party installer touches the shade, the manufacturer has an out. "Installer error." "Homeowner environment." "Not covered." The dealer points at the factory, the factory points at the dealer, and the homeowner is stuck.
We lived that story. Before we started manufacturing, we bought shades from other companies — and we could never get a defect covered. So we built our own factory, hired our own installers, and put the warranty entirely on us.
When something goes wrong with a Shade Co shade, there's no finger-pointing. We built it. We installed it. We fix it. In-house, quickly, without a hundred excuses.
What that means for you
- · One team for the entire lifecycle.
- · Service handled by Shade Co–certified technicians, trained to our QC standard.
- · Most service requests handled within one business day.
- · No warranty voided the second an installer touches your shade — because we are the installer.
Existing customer? Email service@shadecousa.com or call your local Shade Co office and we'll be on it.
Get Started
Reclaim every season of your outdoor space.
Free in-home consultations. Custom-engineered solutions. Installed by Shade Co certified teams across the country.